The ISO 9001:2008 standard developed by the International Organization for Standardization (ISO) specifies the requirements for a management system (QMS) that can be used for internal application by organizations, regardless of whether the product or service is provided by a public or private company, whatever its size, for certification or contractual purposes.
Due to the requirements imposed by ISO 9001, organizations often see that the administrative sector becomes more involved in the quality management system. The administration has an obligation to participate in the design of the quality policy and quality objectives, review the data quality management system and take the necessary measures to ensure that they meet quality objectives, establish new goals and achieve continued progress
Once implemented the system, the organization must focus on meeting the quality objectives. The administration constantly receives information, so you can see the progress (or lack of progress) toward meeting the goals, allowing you to take appropriate action. Then he carried out the evaluation process organized and implements a performance monitoring mechanism, taking into account the objectives. Thus, it is possible to take the necessary measures in accordance with the results.